Simply the Best Heating & Cooling wants all Arizona home and business owners to be well-informed consumers and to know what to expect when it comes to heating and cooling services. Immediately below, you’ll find answers to some of the most commonly asked questions about our company’s offerings.
Also, if you scroll farther down, you’ll see a series of answers to frequently asked questions about the heating and air conditioning industry in general. If you have a heating or cooling question that is not answered here, simply give us a call, and we’ll be delighted to answer it.
FAQs About Simply the Best’s Services:
Does your company only serve the East Valley?
Although we’re based in Gilbert, AZ, our technicians cover almost the entirety of Maricopa County – from as far east as Gold Canyon to out west in Buckeye and even northwest in Surprise.
Even if you’re on the other side of the Valley, we’re committed to helping you with your heating and air conditioning needs, and we never charge a travel fee just because you don’t happen to be right down the street from our office. Since 2002, we have served thousands of home and business owners in the Greater Phoenix area.
What time do your air conditioning service operations close each night?
As far as we’re concerned, our heating and air conditioning services never truly shut down. That’s because our phone line stays open all through the night, and we have technicians standing by to help anyone in the Valley with any heating or air conditioning emergency. Our emergency service is available 24 hours a day and on weekends and holidays. If you happen to need an emergency repair on your heating or air conditioning system right now, call us right away at 480.361.8458.
What professional affiliations does your company have?
Simply the Best Heating and Cooling has garnered a litany of accolades, certifications and memberships since opening up shop in 2002, including:
- We’ve been accredited by the Better Business Bureau (BBB) since 2002, currently maintaining an A+ rating.
- We are an APS qualified contractor as well as an SRP certified contractor.
- Our technicians are all NATE certified (scroll farther down to see what that means).
- We are a member of the ACCA.
- We are a member of the Electric League of Arizona, and a preferred contractor of the Arizona Heat Pump Council.
- We are licensed, bonded and insured in Arizona.
What separates your company from other heating and air conditioning contractors?
We’ve noticed that many other local heating and cooling contractors are trying to become all things to all people, adding services such as solar and plumbing. At Simply the Best Heating and Cooling, we believe that offering too many services divides a company’s attention and hurts the quality of work.
Therefore, we keep our eyes on all things HVAC. Anything that relates to the central air conditioning system and indoor air quality, we do…and do well.
Additionally, we’re very committed to Arizona and making sure everyone stays cool and comfortable in their homes and businesses. More specifically, Simply the Best is devoted to providing prompt, efficient and affordable HVAC-related services to our valued customers in the Greater Phoenix area.
Do you do more than service heating and air conditioning units?
Certainly. Besides repairing, maintaining and installing heating and air conditioning units, we also look for other ways to improve the overall HVAC system inside of a home or business. If this means the property needs more (or better) insulation in order to regulate its indoor air, we’ll be happy to install it.
Also, our technicians clean out air ducts, install UV lights to kill airborne particles, repair and install thermostats, and repair and clean up AC refrigerant leaks. If it’s going to help improve the temperature or cleanliness of your indoor air, then we’re prepared to take the necessary step. Just call us so you can learn how to make your system more efficient and comfortable.
Other Industry Related Heating and Air Conditioning FAQs:
Should I replace or repair my air conditioning unit?
Here are a few questions to ask yourself to determine whether you want to repair or replace your AC unit:
- How old is my existing system?
- What exactly is its problem?
- How much is the repair going to be?
- What condition is the existing system in?
There are many considerations, but those questions are a great starting point, as to making a decision you are going to be comfortable with when it’s all said and done.
A general rule of thumb is:
- Repair – if your system is less than 12 years old and the repairs are less than $400
- Replace – if your system is 12 years or older and the repairs are more than $400
To further elaborate, if your utility bills are going up faster than inflation would normally dictate, your older, inefficient air conditioning and heating system may be outdated to the point where it is now costing you money. Even if your air conditioner is only 10 years old, you may save significantly on your cooling energy costs by replacing it with a newer, high-efficiency air conditioner. The higher the SEER specification, the more efficiently the equipment is going to operate.
How does a heat pump work?
A heat pump unit manages heating and air conditioning all in one system using a special valve in the refrigeration piping, which allows the refrigeration cycle to be operated in reverse. This reversing valve controls which way the refrigerant is going to flow.
On air conditioning mode, the heat pump’s indoor (evaporator) coil is cold and the outside (condenser) coil is hot. On heating mode, the reversing valve switches the flow of refrigerant and the inside coil now becomes hot and the outside coil becomes cold. Heat pumps are a great way to get heating and cooling all out of one unit, rather than needing to have two separate appliances.
What is NATE Certification?
North American Technician Excellence (NATE), founded in 1997, is the country’s largest nonprofit certification organization for technicians in the heating, ventilation, air conditioning and refrigeration trades.
NATE offers certification tests for installation and/or service in one or more specialty areas. Most NATE certifications last five years, and to meet the requirements for recertification requires 60 continuing education hours in one’s specialty area. If your air conditioning service technician is NATE certified, it shows he or she cares about continuing education in a field where technology is growing and changing.
Simply the Best is committed to hiring NATE-certified technicians and making sure their certification stays active. This helps us achieve our mission – to make sure every repair and installation is done right… the first time.
What does SEER mean?
Seasonal Energy Efficiency Rating (SEER) measures air conditioning and heat pump cooling efficiency, which is calculated by the cooling output for a typical cooling season divided by the total electric energy input during the same time frame.
A higher SEER rating means greater energy efficiency. It is a rating that the government has set as a guideline for homeowners to understand how efficient their system is compared to others. SEER is displayed as the number of BTUs per watt. The more BTUs per watt, the less it will cost to run the cooling system.
Air conditioners manufactured after January 2006 must be a minimum 13 SEER, while 8 SEER was predominant in the mid-1980s. In 1992, 10 SEER became the first federally mandated minimum efficiency for residential split systems, while 9.7 SEER was the mandated minimum for single package systems in 1993.
What is a BTU?
British Thermal Unit (BTU) is a measure of heat energy. One BTU corresponds to the amount of thermal (heat) energy required to heat one pound of water 1 degree Fahrenheit.
In practical use, HVAC professionals use BTUs to measure the cooling capacity of an air conditioning unit. The higher the BTU measurement, the more powerful the air conditioner.
What is an EER?
The Energy Efficiency Rating (EER) of a particular cooling appliance is the ratio of output cooling (in BTU/hr) to input electrical power (in watts) at a given operating point. This differs from the SEER, since the SEER’s measurement is for a typical cooling season. EER is generally calculated using 95 ̊ Fahrenheit outside temp and an inside temperature of 80 ̊ Fahrenheit (which is actually return air) with 50% relative humidity.
What does AFUE mean?
The Annual Fuel Utilization Efficiency (AFUE) is the most widely used measurement of a boiler or furnace’s heating efficiency. The AFUE refers only to the unit’s fuel efficiency (i.e. natural gas, propane or heating oil), not its electricity usage.
The higher the AFUE, the better. In the U.S., new boilers and furnaces all have to have an AFUE of 78% or higher now. Some high-end untis top 90 % AFUE.
What is a HSPF?
Heating Seasonal Performance Factor (HSPF) measures the efficiency of air source heat pumps (ASHP). The higher the HSPF rating of a unit, the more energy efficient it is. HSPF is a ratio of BTU heat output over the heating season to watt-hours of electricity used.