Get Answers to Your Gilbert HVAC FAQs HereMan checking an AC unit

Simply the Best Heating & Cooling wants all Arizona home and business owners to be well-informed consumers and to know what to expect when it comes to heating and cooling services. Immediately below, you’ll find answers to some of the most commonly asked questions about our company’s offerings.

Also, if you scroll farther down, you’ll see a series of answers to frequently asked questions about the heating and air conditioning industry in general. If you have a heating or cooling question that is not answered here, simply give us a call, and we’ll be delighted to answer it.


  • What is a HSPF?
    Heating Seasonal Performance Factor (HSPF) measures the efficiency of air source heat pumps (ASHP). The higher the HSPF rating of a unit, the more energy efficient it is. HSPF is a ratio of BTU heat ... Read More
  • What does AFUE mean?
    The Annual Fuel Utilization Efficiency (AFUE) is the most widely used measurement of a boiler or furnace’s heating efficiency. The AFUE refers only to the unit’s fuel efficiency (i.e. natural gas, ... Read More
  • What is an EER?
    The Energy Efficiency Rating (EER) of a particular cooling appliance is the ratio of output cooling (in BTU/hr) to input electrical power (in watts) at a given operating point. This differs from the ... Read More
  • What is a BTU?
    British Thermal Unit (BTU) is a measure of heat energy. One BTU corresponds to the amount of thermal (heat) energy required to heat one pound of water 1 degree Fahrenheit. In practical use, HVAC ... Read More
  • What does SEER mean?
    Seasonal Energy Efficiency Rating (SEER) measures air conditioning and heat pump cooling efficiency, which is calculated by the cooling output for a typical cooling season divided by the total ... Read More
  • What is NATE Certification?
    North American Technician Excellence (NATE), founded in 1997, is the country’s largest nonprofit certification organization for technicians in the heating, ventilation, air conditioning and ... Read More
  • How does a heat pump work?
    Heat pumps manage heating and air conditioning all in one system using a special valve in the refrigeration piping, which allows the refrigeration cycle to be operated in reverse. This reversing valve ... Read More
  • Should I replace or repair my air conditioning unit?
    Here are a few questions to ask yourself to determine whether you want to repair or replace your AC unit: How old is my existing system? What exactly is its problem? How much is the repair going to ... Read More
  • Do you do more than service heating and air conditioning units?
    Certainly. Besides repairing, maintaining and installing heating and air conditioning units, we also look for other ways to improve the overall HVAC systems inside of a home or business. If this means ... Read More
  • What separates your company from other HVAC services contractors?
    We’ve noticed that many other local HVAC services contractors are trying to become all things to all people, adding services such as solar and plumbing. At Simply the Best Heating & Cooling, we ... Read More
  • What professional affiliations does your company have?
    Simply the Best Heating & Cooling has garnered a litany of accolades, certifications and memberships since opening up shop in 2002, including: We’ve been accredited by the Better Business Bureau (BBB) ... Read More
  • What time do your air conditioning service operations close each night?
    As far as we’re concerned, our heating and air conditioning services never truly shut down. That’s because our phone line stays open all through the night, and we have technicians standing by to help ... Read More
  • Does your company only serve the East Valley?
    Although we’re based in Gilbert, AZ, our technicians cover almost the entirety of Maricopa County – from as far east as Gold Canyon to out west in Buckeye and even northwest in Surprise. Even if ... Read More
  • “As always these many years, we get the best customer service.”

    Kathy G.
  • “We've been dealing with this company 10 years and have always been satisfied with their people and their services.”

    Thom Young
  • “They are always on time, explain to me what they are doing, and warranty coverage on my AC unit has been great.”

    Jason Achee
  • “My AC quit working at night, on a federal holiday which also happened to be a Sunday. Abel came out to fix it rather quickly with a smile on his face.”

    Brian H.
  • “Was without a.c. four days a couple weeks ago, called 2 a.c. contractors with no response, called S.T.B and was put on call sched.”

    Bob M.

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